| First: Violations of Licenses and Permits |
| a) Hotel Establishments |
| Operating a hotel establishment for the first time or in a new location without a license, classification, or registration in the establishments' register. |
First violation 50,000 |
• The second violation occurs after one month from the date of the first violation, and the third violation occurs after two weeks from the date of the second violation.
• In addition to the fine for the third violation, the matter must be presented to the Department Head to take appropriate action.
The fine applies to each establishment. |
| Second violation 100,000 |
| Third violation 200,000 |
| Fourth violation 300,000 |
| Operating one or more new hotel establishments under the license of an existing hotel establishment. |
First violation 30,000 |
|
| Second violation 60,000 |
| Third violation 150,000 |
| Operating a hotel establishment, or part of it, or one of its facilities after the Department has issued an order for its closure, without obtaining prior permission from the Department to resume its operation. |
First violation 30,000 |
|
| Second violation 60,000 |
| Third violation 90,000 |
| Fourth violation 120,000 |
| Failure to comply with the hotel activities authorized in the hotel establishment's license. |
First violation Written warning |
• The second violation occurs after one month from the date of the first violation, the third violation occurs after two weeks from the date of the second violation, and the fourth violation occurs after two weeks from the date of the third violation.
• In addition to the fine for the fourth violation, the matter must be presented to the Department Head to take appropriate action. |
| Second violation 3,000 |
| Third violation 4,000 |
| Fourth violation 5,000 |
| Failure of the hotel establishment to notify the Department in writing of the date for receiving guests 30 days before commencing the hotel establishment's business for the first time. |
Upon discovery of the violation 5,000 |
|
| Failure to provide food and beverage menus for all items in Arabic and another foreign language with prices in Dirhams. |
First violation Written warning |
|
| Second violation 1,000 |
| Third violation 2,000 |
| Fourth violation 3,000 |
| Setting up a tent within the boundaries of the hotel establishment without a permit from the Department. |
First violation 5,000 |
• The violation is considered repeated after two weeks from the date of the previous violation. The same fourth violation fine will continue to be imposed monthly until the violation is rectified. |
| Second violation 10,000 |
| Third violation 15,000 |
| Fourth violation 20,000 |
| Violating the conditions of the permit for a recreational facility within the boundaries of the hotel establishment. |
First violation 5,000 |
|
| Second violation 10,000 |
| Third violation 15,000 |
| Fourth violation 20,000 |
| Failure to comply with the terms of promotional offers in hotel establishments. |
First violation 3,000 |
• The violation is considered repeated after two weeks from the date of the previous violation. The same third violation fine will continue to be imposed monthly until the violation is rectified. |
| Second violation 6,000 |
| Third violation 9,000 |
| b) Tourism Establishments |
| Engaging in a tourism activity or operating a tourism establishment for the first time or changing its location without an initial license, classification, or registration in the tourism establishments' register. |
First violation 10,000 |
• The violation is considered repeated after two weeks from the date of the previous violation.
Upon committing the third violation, in addition to the prescribed fine, the matter must be presented to the Department Head to take appropriate action. |
| Second violation 20,000 |
| Third violation 30,000 |
| Engaging in a tourism activity other than that authorized in the initial license. |
First violation Written warning |
• The violation is considered repeated after two weeks from the date of the previous violation.
Upon committing the fourth violation, in addition to applying the prescribed fine, the matter must be presented to the Department Head to take appropriate action. |
| Second violation 4,000 |
| Third violation 6,000 |
| Fourth violation 8,000 |
| Opening a branch of a tourism establishment without an initial license, classification, or registration in the tourism establishments' register. |
First violation Written warning |
|
| Second violation 7,000 |
| Third violation 10,000 |
| Fourth violation 15,000 |
| Second: Tour Guiding Violations |
| Practicing the profession of tour guiding without a license or with a license expired for more than one month. |
First violation 200 |
• The second violation occurs after one week from the date of the previous violation.
• Upon committing the fourth violation, in addition to applying the prescribed fine, the matter must be presented to the Department Head to take appropriate action. |
| Second violation 300 |
| Third violation 400 |
| Fourth violation 500 |
| The tourism establishment employing a tour guide without a license or with a license expired for more than one month. |
First violation 700 |
| Second violation 800 |
| Third violation 900 |
| Fourth violation 1,000 |
| Failure to display the tour guide's license card in a visible place while on duty. |
First violation 300 |
| Second violation 400 |
| Third violation 500 |
| Fourth violation 600 |
| The tour guide obstructing the Department's inspectors from performing their duties or failing to cooperate with them. |
First violation 2,000 |
| Second violation 3,000 |
| Third violation 4,000 |
| Fourth violation 5,000 |
| The tour guide soliciting tips or gifts from visitors. |
First violation 600 |
|
| Second violation 700 |
| Third violation 800 |
| Fourth violation 1,000 |
| Third: Violations of Non-cooperation with Department Employees (applies to all hotel and tourism establishments) |
| Failure to present the license, initial license, classification certificate, or registration certificate to the competent Department employees. |
First violation 200 |
• The violation is considered repeated after one week from the date of the previous violation.
• Upon committing the fourth violation, in addition to applying the prescribed fine, the matter must be presented to the Department Head to take appropriate action. |
| Second violation 300 |
| Third violation 400 |
| Fourth violation 500 |
| Failure to renew the license, initial license, classification, or registration in the establishments' register for a period exceeding one month after expiry, as the case may be. |
First violation 500 |
The first violation occurs after one month from the expiry date of the license or classification period, as the case may be. The violation is considered repeated after two weeks from the date of the previous violation.
Upon committing the fourth violation, in addition to the prescribed fine, the matter must be presented to the Department Head to take appropriate action. |
| Second violation 700 |
| Third violation 900 |
| Fourth violation 1,000 |
| Changing the location of the hotel or tourism establishment without the Department's approval. |
Upon discovery of the violation 3,000 |
In addition to the fine, the matter must be presented to the Department Head to take appropriate action. |
| Making any modifications in the concerned establishment or in its activity that conflict with the classification regulations. |
Upon violation 3,000 |
If the Department orders the removal of the said modifications, a fine of 4,000 AED shall be applied for each month the violation continues after the date of the Department's order for its removal. |
| Advertising the waiver of the establishment's license without prior permission from the Department. |
First violation 1,000 |
If the advertisement is repeated after the second violation, the fine for the third violation shall be applied, and the matter must be presented to the Department Head to take appropriate action, including the cancellation of the legally suspended license. |
| Second violation 2,000 |
| Third violation 4,000 |
| The establishment's breach of the undertakings issued by it at the time of licensing, including undertakings to fulfill a licensing condition within a specified period. |
First violation 1,000 |
The violation is considered to have been repeated immediately after the expiry of the period specified in the undertaking, and after the third violation, the prescribed fine shall continue to be imposed monthly until the concerned undertakings are fulfilled. |
| Second violation 2,000 |
| Third violation 3,000 |
| The management of the concerned establishment obstructing a Department employee from performing their duties. |
Upon occurrence of the violation 5,000 |
If the violation is repeated for a second time, another fine of 5,000 AED shall be applied, and the matter must be presented to the Department Head to take appropriate action. |
| Failure to comply with the specified deadline for providing the Department with the required data. |
First violation Written warning |
The violation is considered repeated after two weeks from the date of the previous violation. Upon the third violation, in addition to the prescribed fine, the matter must be presented to the Department Head to take appropriate action. |
| Second violation 1,000 |
| Third violation 2,000 |
| Failure to submit monthly statistical data or any other data on time. |
First violation Written warning |
| Second violation 3,000 |
| Third violation 5,000 |
| Failure to respond to the Department's inquiries regarding complaints filed against the establishment within seven official working days from the date the establishment was notified of the complaint. |
First violation Written warning |
|
| Second violation 1,000 |
| Third violation 2,000 |
| Fourth: Violations of Non-compliance with Conditions, Standards, and General Appearance (applies to all hotel and tourism establishments) |
| Failure to comply with basic classification standards. |
First violation Written warning |
• The violation is considered repeated after two weeks from the date of the previous violation for violations from No. 28 to No. 36.
• In case of repetition after the fourth violation, the fine for the fourth violation will continue to be imposed monthly until the violation is rectified. The matter may also be presented to the Department Head at any violation after the fourth to take appropriate action. |
| Second violation 6,000 |
| Third violation 8,000 |
| Fourth violation 10,000 |
| Failure to comply with sub-classification standards. |
First violation Written warning |
| Second violation 4,000 |
| Third violation 5,000 |
| Fourth violation 6,000 |
| Failure to place the classification plaque in a prominent place in the establishment. |
First violation Written warning |
| Second violation 1,000 |
| Third violation 2,000 |
| Fourth violation 3,000 |
| Failure to place the classification certificate in a prominent place in the establishment. |
First violation Written warning |
| Second violation 2,000 |
| Third violation 3,000 |
| Fourth violation 4,000 |
| The trade name on the sign not matching the name in the license, or failure to write the name 50% in Arabic. |
First violation Written warning |
| Second violation 1,000 |
| Third violation 2,000 |
| Fourth violation 3,000 |
| Breach of the general appearance of the establishment. |
First violation Written warning |
| Second violation 1,000 |
| Third violation 2,000 |
| Fourth violation 4,000 |
| Failure to maintain the sign, or the presence of any defect or damage to it. |
First violation Written warning |
|
| Second violation 1,000 |
| Third violation 2,000 |
| Fourth violation 3,000 |
| Linguistic error in the internal or external advertising signs of hotel establishments. |
First violation Written warning |
| Second violation 1,000 |
| Third violation 2,000 |
| Fourth violation 3,000 |
| Imposing restrictions on membership or entry to recreational facilities based on color, race, profession, gender, etc. |
First violation 10,000 |
• The violation is considered repeated after two weeks from the date of the previous violation.
• The same fourth violation fine will continue to be imposed monthly until the violation is rectified for violations No. 37, 38, and 39. The matter may also be presented to the Department Head at any violation after the fourth to take appropriate action. |
| Second violation 15,000 |
| Third violation 20,000 |
| Fourth violation 25,000 |
| Organizing an entertainment event inside a hotel or tourism establishment without a permit from the Department. |
First violation 10,000 |
| Second violation 15,000 |
| Third violation 20,000 |
| Fourth violation 25,000 |
| Adding a recreational facility in a hotel or tourism establishment without a license/permit. |
First violation 10,000 |
| Second violation 20,000 |
| Third violation 30,000 |
| Fourth violation 40,000 |
| Allowing an entertainment band or some of its members to work without a permit inside a hotel or tourism establishment. |
First violation 10,000 |
| Second violation 15,000 |
| Third violation 20,000 |
| Fourth violation 25,000 |
| Failure of the hotel or tourism establishment to present the entertainment event permits to the competent Department employees upon request. |
Upon discovery of the violation 1,000 |
|
| Allowing a DJ to work inside a hotel or tourism establishment without a permit or with an expired permit. |
First violation 5,000 |
The same third violation fine will continue to be imposed monthly until the violation is rectified for violations No. 41, 42, and 43. |
| Second violation 10,000 |
| Third violation 15,000 |
| Failure to renew the permit of the artistic band working in the hotel or tourism establishment. |
First violation 5,000 |
| Second violation 10,000 |
| Third violation 15,000 |
| Failure to comply with the permitted times for providing entertainment events in hotel or tourism establishments. |
First violation 5,000 |
| Second violation 10,000 |
| Third violation 17,000 |
| Absence of a sign bearing the name of the tourism or hotel establishment. |
First violation 1,000 |
Upon committing the fourth violation, in addition to applying the prescribed fine, the matter must be presented to the Department Head to take appropriate action. |
| Second violation 2,000 |
| Third violation 3,000 |
| Fourth violation 4,000 |
| Failure to comply with the undertaking submitted to the Department or with the instructions issued by it. |
First violation Written warning |
• The violation is considered repeated after two weeks from the date of the previous violation. Upon committing the fourth violation, in addition to applying the prescribed fine, the matter must be presented to the Department Head to take appropriate action. |
| Second violation 2,000 |
| Third violation 3,000 |
| Fourth violation 4,000 |
| Failure to comply with the classification standards for tourism transportation. |
First violation Warning |
The second violation occurs after one week from the date of the previous violation. |
| Second violation 4,000 |
| Third violation 8,000 |
| Fourth violation 10,000 |
| Fifth: Violations of Public Decency during Entertainment Events inside Hotel and Tourism Establishments |
| Allowing the artistic band or any of its members to breach public decency. |
First violation 10,000 |
• The violation is considered repeated if it occurs on any day subsequent to its first commission or after the previous violation, as the case may be.
• After committing the fourth violation, in addition to the prescribed fine, the matter must be presented to the Department Head to take appropriate action. |
| Second violation 20,000 |
| Third violation 30,000 |
| Fourth violation 40,000 |
| Allowing minors to enter bars or nightclubs. |
First violation 5,000 |
| Second violation 10,000 |
| Third violation 15,000 |
| Fourth violation 20,000 |
| Allowing male customers to dance with the singer/dancer. |
First violation 5,000 |
|
| Second violation 10,000 |
| Third violation 15,000 |
| Fourth violation 20,000 |
| Allowing individuals wearing the national dress of GCC citizens to enter or dance in nightclubs or disco halls. |
First violation 5,000 |
| Second violation 10,000 |
| Third violation 15,000 |
| Fourth violation 20,000 |
| Allowing customers to offer banknotes, drinks, flowers, or similar forms of hospitality to members of the musical or entertainment band. |
First violation 5,000 |
| Second violation 10,000 |
| Third violation 15,000 |
| Fourth violation 20,000 |
| Allowing any member of the artistic band to fraternize with customers. |
First violation 5,000 |
| Second violation 10,000 |
| Third violation 15,000 |
| Fourth violation 20,000 |
| Failure to post a list of prohibited acts during the entertainment event in a prominent place in the hall. |
First violation 1,000 |
|
| Second violation 2,000 |
| Third violation 3,000 |
| Fourth violation 4,000 |
| Sixth: Administrative or Functional Violations within the Hotel or Tourism Establishment |
| Manipulating the prices of authorized event tickets. |
First violation 10,000 |
The violation is considered repeated on any day it occurs after the date of the previous violation during the continuation of the same authorized event. |
| Second violation 20,000 |
| Third violation 30,000 |
| Collecting money for event entry without tickets. |
First violation 10,000 |
| Second violation 20,000 |
| Third violation 30,000 |
| Submitting any forged or incorrect data or documents to the Department for licensing purposes. |
First violation 10,000 |
In addition to the prescribed fine for the violation, the matter must be presented to the Department Head to take appropriate action, including canceling the license. |
| Second violation 20,000 |
| Third violation 30,000 |
| Failure of the hotel or tourism establishment to maintain regular books and records of its business. |
First violation 10,000 |
|
| Second violation 20,000 |
| Third violation 30,000 |
| Fourth violation 40,000 |
| Failure to notify the Department in writing of the name of the new manager of the concerned establishment or of any change in its licensing data. |
Upon discovery of the violation 1,000 |
The same fine will continue to be imposed weekly until the violation is rectified. |
| Failure to fill vacancies in leadership positions for a period exceeding 45 days. |
Upon discovery of the violation 5,000 |
The same fine will continue to be imposed every two weeks until the violation is rectified. |
| Failure to have the final accounts of the concerned establishment audited by a licensed auditor within four months of the end of the establishment's fiscal year. |
Upon discovery of the violation 10,000 |
The same fine will continue to be imposed month after month until the violation is rectified. |