| First: Licensing and Permit Violations |
| A- Hotel Establishments |
| 1 |
Operating a hotel establishment for the first time or in a new location without a license, classification, or registration in the register of hotel and tourism establishments |
| First violation | 50,000 |
| Second violation | 100,000 |
| Third violation | 150,000 |
|
The second violation occurs after one month from the date of the first violation, and the third violation occurs after two weeks from the date of the second violation. In addition to the fine for the third violation, the matter must be presented to the Department Chairman to take appropriate action. |
| 2 |
Operating one or more new hotel establishments under the license of an existing hotel establishment |
| First violation | 60,000 |
| Second violation | 120,000 |
| Third violation | 150,000 |
|
The fine applies to the existing establishment and the new establishment. |
| 3 |
Operating a hotel establishment or a part of it or one of its facilities after the Department has issued an order for its closure, without obtaining prior permission from the Department to resume its operation. |
100,000 |
Upon detection of the violation and in addition to the prescribed fine, the matter must be referred to the competent authorities for forced closure until the Department approves its re-operation. |
| 4 |
Non-compliance with the hotel activities authorized in the hotel establishment's license. |
| First violation | 1,000 |
| Second violation | 3,000 |
| Third violation | 5,000 |
|
The second violation occurs after one month from the date of the first violation, and the third violation occurs after two weeks from the date of the second violation. In addition to the fine for the third violation, the matter must be presented to the Department Chairman to take appropriate action. The fine applies to each unauthorized activity. |
| 5 |
Failure of the hotel establishment to notify the Department in writing of the date of receiving guests 30 days before starting the hotel establishment's business for the first time |
5,000 |
Upon detection of the violation |
| 6 |
Failure to provide menus for all food and beverages in Arabic and another foreign language, with prices in Dirhams |
| First violation | 1,000 |
| Second violation | 2,000 |
| Third violation | 4,000 |
|
The violation is considered repeated after two weeks from the date of the previous violation. The fine for the third violation will continue to be imposed weekly until the violation is rectified. |
| 7 |
Adding a facility inside or outside the boundaries of the hotel or tourism establishment without a permit from the Department. |
| First violation | 5,000 |
| Second violation | 10,000 |
| Third violation | 15,000 |
|
The violation is considered repeated after one week from the date of the previous violation, and the penalty for the third violation will continue to be imposed weekly until the violation is rectified. |
| 8 |
Violating the conditions of the entertainment facility permit inside or outside the boundaries of the hotel or tourism establishment |
| First violation | 5,000 |
| Second violation | 10,000 |
| Third violation | 15,000 |
|
| 9 |
Non-compliance with the conditions of the promotional offer authorized for the hotel establishment to hold. |
| First violation | 3,000 |
| Second violation | 4,000 |
| Third violation | 5,000 |
|
The violation is considered repeated after two weeks from the date of the previous violation. The same fine for the third violation will continue to be imposed weekly until the violation is rectified. |
| B- Tourism Establishments: |
| 10 |
Operating a tourism establishment without a license, or changing its location without prior permission from the Department. |
| First violation | 5,000 |
| Second violation | 20,000 |
| Third violation | 30,000 |
|
. The violation is considered repeated after two weeks from the date of the previous violation.
. Upon committing the third violation, in addition to the prescribed fine, the matter must be presented to the Department Chairman to take appropriate action. |
| 11 |
Engaging in an additional tourism activity other than that authorized in the license. |
| First violation | 2,000 |
| Second violation | 4,000 |
| Third violation | 6,000 |
|
. The violation is considered repeated after two weeks from the date of the previous violation.
. Upon committing the third violation, in addition to applying the prescribed fine, the matter must be presented to the Department Chairman to take appropriate action. |
| 12 |
Opening or operating a branch of an existing tourism establishment without a license, classification, or registration in the register of hotel and tourism establishments. |
| First violation | 5,000 |
| Second violation | 7,000 |
| Third violation | 10,000 |
|
| Second: Tourist Guide Violations |
| 13 |
A natural person practicing the tourist guide profession without a license or with a license expired for more than a month |
| First violation | 700 |
| Second violation | 900 |
| Third violation | 1,000 |
|
. The second violation occurs after one week from the date of the previous violation.
. Upon committing the third violation, in addition to applying the prescribed fine, the matter must be presented to the Department Chairman to take appropriate action. |
| 14 |
The tourism establishment employing a tourist guide without a license or with a license expired for more than a month |
| First violation | 700 |
| Second violation | 1,000 |
| Third violation | 1,500 |
|
| 15 |
Failure to display the tourist guide license card in a visible place while working |
| First violation | 200 |
| Second violation | 300 |
| Third violation | 500 |
|
| 16 |
The tourist guide preventing the Department's inspectors from performing their duties or not cooperating with them |
| First violation | 1,000 |
| Second violation | 2,000 |
| Third violation | 3,000 |
|
|
| 17 |
The tourist guide soliciting tips or gifts from visitors (tourists) |
| First violation | 300 |
| Second violation | 600 |
| Third violation | 1,000 |
|
|
| Third: General Violations for all Hotel and Tourism Establishments |
| 18 |
Failure to present the license, permit, classification certificate, or registration certificate to the competent Department employees |
| First violation | 500 |
| Second violation | 700 |
| Third violation | 1,000 |
|
. The violation is considered repeated after one week from the date of the previous violation.
. Upon committing the third violation, in addition to applying the prescribed fine, the matter must be presented to the Department Chairman to take appropriate action. |
| 19 |
Failure to renew the license, classification, or registration certificate for more than one month after its expiry, as the case may be |
| First violation | 1,000 |
| Second violation | 2,000 |
| Third violation | 3,000 |
|
The violation is considered repeated after one month from the date of the previous violation. After the third month, in addition to the penalty for the violation, the matter must be presented to the Department Chairman to take appropriate action. |
| 20 |
Changing the location of the hotel or tourism establishment without the Department's approval |
3,000 |
Upon detection of the violation and in addition to the fine, the matter must be presented to the Department Chairman to take appropriate action. |
| 21 |
Making any modifications to the concerned establishment or its activity that conflict with the classification regulations |
Upon detection of the violation 3,000 |
If the Department orders the removal of the said modifications, a fine of 4,000 Dirhams shall be applied for each month the violation continues after the date of the Department's order to remove it. |
| 22 |
Assigning the establishment's license or announcing such assignment without prior permission from the Department |
4,000 |
If the violator publishes an announcement of the assignment after the violation is detected. The matter must be presented to the Department Chairman to take appropriate action, including canceling the concerned license. |
| 23 |
Breach by the establishment of undertakings issued by it upon its licensing, including undertakings to fulfill a licensing condition within two weeks. |
| First violation | 1,000 |
| Second violation | 2,000 |
| Third violation | 3,000 |
|
The violation is considered repeated immediately after the expiry of the period specified in the undertaking, and after the third violation, the fine for it will continue to be imposed monthly until the concerned undertakings are fulfilled. |
| 24 |
The management of the concerned establishment preventing a Department employee from performing their duties or not cooperating with them |
5,000 |
When the violation occurs - if the violation is repeated for a second time, another fine of 5,000 Dirhams shall be applied, and the matter must be presented to the Department Chairman to take appropriate action. |
| 25 |
Failure to submit the data and information requested by the Department on time |
| First violation | 1,000 |
| Second violation | 3,000 |
| Third violation | 4,000 |
|
The violation is considered repeated after two weeks from the date of the previous violation. Upon the third violation, in addition to the prescribed fine, the matter must be presented to the Department Chairman to take appropriate action. |
| 26 |
Non-compliance with writing informational and advertising signs in Arabic and English |
Upon detection of the violation 1,000 |
The same violation will continue to be imposed monthly until the violation is rectified. |
| 27 |
Total or partial closure of the hotel or tourism establishment without prior permission from the Department |
Upon detection of the violation 2,000 |
The same penalty for the violation will continue to be imposed monthly until it is rectified. |
| Fourth: Violations of Non-compliance with Conditions, Standards, and General Appearance in Hotel and Tourism Establishments |
| 28 |
Non-compliance with classification standards |
| First violation | 1,000 |
| Second violation | 5,000 |
| Third violation | 8,000 |
|
. The violation is considered repeated after two weeks.
. In case of repetition after the third violation, the matter shall be presented to the Department Chairman to take appropriate action. |
| 29 |
Failure to display the classification plaque in a prominent place in the establishment |
| First violation | 1,000 |
| Second violation | 2,000 |
| Third violation | 4,000 |
|
. The violation is considered repeated after two weeks from the date of the previous violation, and the same fine for the third violation will continue to be imposed monthly until the violation is rectified for violations from No. 29 to No. 35. The matter may also be presented to the Department Chairman to take appropriate action. |
| 30 |
Failure to display the classification certificate in a prominent place in the establishment |
| First violation | 1,000 |
| Second violation | 2,000 |
| Third violation | 4,000 |
|
| 31 |
The trade name on the sign not matching the name in the license, or failure to write the name 50% in Arabic |
| First violation | 1,000 |
| Second violation | 3,000 |
| Third violation | 4,000 |
|
| 32 |
Violation of the general appearance or public cleanliness of the establishment |
| First violation | 1,000 |
| Second violation | 2,000 |
| Third violation | 3,000 |
|
| 33 |
Failure to maintain the sign, and the presence of any defect or damage to it |
| First violation | 1,000 |
| Second violation | 2,000 |
| Third violation | 3,000 |
|
| 34 |
A linguistic error in the internal or external advertising signs of hotel and tourism establishments |
| First violation | 1,000 |
| Second violation | 2,000 |
| Third violation | 3,000 |
|
| 35 |
Imposing restrictions on membership or entry to facilities in hotel and tourism establishments related to color, race, profession, gender, etc. |
| First violation | 5,000 |
| Second violation | 10,000 |
| Third violation | 15,000 |
|
| 36 |
Adding an entertainment facility in a hotel or tourism establishment without a license/permit |
| First violation | 10,000 |
| Second violation | 15,000 |
| Third violation | 20,000 |
|
The violation is considered repeated after two weeks from the date of the previous violation.
. The same fine for the third violation will continue to be imposed monthly until the violation is rectified for violations No. 36, 37, and 38. The matter may also be presented to the Department Chairman to take appropriate action. |
| 37 |
Allowing an entertainment or artistic group or some of its members to work without a permit inside a hotel or tourism establishment |
| First violation | 5,000 |
| Second violation | 10,000 |
| Third violation | 15,000 |
|
| 38 |
Failure of the hotel or tourism establishment to present the entertainment event permits or any other documents to the competent Department employees upon request. |
Upon detection of the violation 1,000 |
| 39 |
Allowing a music organizer (DJ) to work inside a hotel or tourism establishment without a permit or with an expired permit. |
| First violation | 5,000 |
| Second violation | 10,000 |
| Third violation | 15,000 |
|
. The violation is considered repeated after one week from the date of the previous violation. |
| 40 |
Failure to renew the permit for the artistic or entertainment group working in the hotel or tourism establishment |
| First violation | 5,000 |
| Second violation | 10,000 |
| Third violation | 15,000 |
|
The same fine for the third violation will continue to be imposed monthly until the violation is rectified for violations No. 40 and 41. |
| 41 |
Non-compliance with the permitted times for the entertainment event in hotel or tourism establishments. |
| First violation | 10,000 |
| Second violation | 15,000 |
| Third violation | 20,000 |
|
Upon committing the third violation, in addition to applying the prescribed fine, the matter must be presented to the Department Chairman to take appropriate action. |
| 42 |
Absence of a sign bearing the name of the tourism or hotel establishment |
| First violation | 1,000 |
| Second violation | 2,000 |
| Third violation | 3,000 |
|
. The violation is considered repeated after two weeks from the date of the previous violation. Upon committing the third violation, in addition to applying the prescribed fine, the matter must be presented to the Department Chairman to take appropriate action. |
| 43 |
Non-compliance with the undertaking submitted to the Department and the terms and conditions issued by it |
| First violation | 3,000 |
| Second violation | 4,000 |
| Third violation | 6,000 |
|
| Fifth: Public Morality Violations during Entertainment Events within Hotel and Tourism Establishments |
| 44 |
Failure to display a list of prohibited acts in a prominent place during the entertainment event |
| First violation | 10,000 |
| Second violation | 15,000 |
| Third violation | 20,000 |
|
. The violation is considered repeated if it occurs on any day subsequent to its first commission or after the previous violation, as the case may be.
. After committing the third violation, in addition to the prescribed fine, the matter must be presented to the Department Chairman to take appropriate action. |
| 45 |
Allowing a minor to enter bars or nightclubs |
| First violation | 5,000 |
| Second violation | 10,000 |
| Third violation | 15,000 |
|
| 46 |
Allowing individuals wearing the national dress of Gulf countries to enter dance halls or discos or to dance therein |
| First violation | 10,000 |
| Second violation | 15,000 |
| Third violation | 20,000 |
|
| 47 |
Allowing any member of the artistic or entertainment group to sit with customers |
| First violation | 10,000 |
| Second violation | 15,000 |
| Third violation | 20,000 |
|
| Sixth: Administrative or Functional Violations within the Hotel or Tourism Establishment |
| 48 |
Manipulating the prices of authorized event entry tickets |
| First violation | 10,000 |
| Second violation | 20,000 |
| Third violation | 30,000 |
|
The violation is considered repeated on any day it occurs after the date of the previous violation during the continuation of the same authorized event. |
| 49 |
Collecting money for entry to events without tickets or without the Department's approval |
| First violation | 10,000 |
| Second violation | 20,000 |
| Third violation | 30,000 |
|
| 50 |
Submitting any forged or incorrect data or documents to the Department |
| First violation | 10,000 |
| Second violation | 20,000 |
| Third violation | 30,000 |
|
|
| 51 |
Failure of the hotel or tourism establishment to keep regular books and records of its business. |
| First violation | 10,000 |
| Second violation | 20,000 |
| Third violation | 30,000 |
|
After committing the third violation, in addition to the prescribed fine, the matter must be presented to the Department Chairman to take appropriate action. |
| 52 |
Failure to notify the Department in writing of the name of the new manager of the concerned establishment or of any change in its license data, for more than 14 days |
Upon detection of the violation 1,000 |
The same fine will continue to be imposed weekly until the violation is rectified. |
| 53 |
Failure to have the final accounts of the concerned establishment audited by a licensed auditor four months after the end of the establishment's fiscal year |
Upon detection of the violation 10,000 |
The same fine will continue to be imposed monthly until the violation is rectified. |
| 54 |
Organizing, allowing to be held, managing, or promoting tourism events without a permit from the Department. |
Upon detection of the violation 20,000 |
Upon detection of the violation, and the same fine will continue to be imposed daily until the violation is rectified. |